AI Reputation Management

Turn Every Customer Into a Google Review — and Every Review Into Social Proof

Automated review collection via WhatsApp. AI-powered replies. Instant social proof generation. For SMBs and eCommerce.

60–80%

of customer reviews are lost without automation

The Problem

Businesses are losing customersevery single day

Without automation, your best customers vanish silently and your worst ones become your loudest critics.

0%never leave a review

Happy Customers Leave Silently

Most satisfied buyers never post a review — no one asks them at the right time.

0avg. of top-ranked

Competitors Pull Ahead

Businesses with 200+ reviews get chosen first, even if your service is better.

#4spot lost per star

Invisible on Google Maps

Low review count = lower local SEO ranking = fewer calls and walk-ins.

0%influenced by bad reviews

Negative Reviews Go Public

Unhappy customers post online with no warning — and no chance to recover them.

0posts/week for SMBs

No Social Media Content

Small businesses struggle to post consistently without a content team.

0%of 5★ reviews unused

Reviews Sit Unseen

Great Google reviews are hidden — never repurposed into marketing material.

The Solution

A Fully Automated
Reputation Engine

From order completion to social proof — everything happens automatically.

Order Completes

WhatsApp Request

Customer Rates

Google Review

AI Reply

Social Post

Below 5 stars? No problem.

Feedback captured privatelySupport ticket createdOwner notifiedCustomer recovered

How It Works

Six steps. Zero manual work.

STEP 01

Trigger

Order or service completed. The system picks it up automatically — works with any CRM, booking system, or store platform.

STEP 02

WhatsApp Review Request

Customer receives a personalized message with Yes / Not Now buttons — no app download needed.

STEP 03

Rating Capture

Customer taps their star rating (1–5) directly in WhatsApp — no links, no apps, frictionless.

STEP 04

Smart Routing

5★ → Google Review link. 1–4★ → private feedback form, support ticket, owner alert. Negative reviews never go public.

STEP 05

AI Replies to the Review

AI writes a personalized, on-brand reply and publishes within minutes — not days.

STEP 06

Social Media Auto-Post

5★ review becomes a branded Instagram Story, Facebook Post, and LinkedIn Post — all automatically.

CUSTOMER EXPERIENCE

Real Conversations, Real Results

See exactly how customers interact with the review collection flow — live, interactive, and beautifully simple.

9:41
Codex Solutions International

Codex Solutions International

online

🔒 Messages are end-to-end encrypted. No one outside of this chat can read them.
Type a message
Channel-Agnostic

Smart Follow-Up on any channel

Start on WhatsApp — reach customers everywhere. Same logic, same routing.

Primary

WhatsApp

80% open rate, instant reply buttons. The channel your customers actually use.

80%Open Rate
Fallback

SMS

For customers without WhatsApp — universal reach ensures no one is missed.

100%Reach
Rich

Email

Branded request with one-tap rating links for a premium experience.

BrandedTemplate

No response? Automatic follow-up after 2 days.

One gentle reminder on the same channel. Still no reply — closed out automatically. No customer is ever pestered.

The 5★ Path

Public Proof Engine

Every 5★ becomes public proof — end to end. One rating turns into a public reply and 3 pieces of branded content.

01

Redirect to Review

Sent to your Google review link — or an internal form / private WhatsApp instead.

02

AI Auto-Response

AI replies on-brand — tailored to your business and the words of their review.

03

Instagram Story

Text reviews become a branded Story. Photo reviews turn into a video Story automatically.

04

Reel + LinkedIn

Photo reviews post as an Instagram Reel — and to LinkedIn for B2B credibility.

The 1-4★ Path

Private Recovery

Low ratings become recovered customers. Anything under 5★ stays private and routes to AI.

01

Routed to AI

1-4★ is kept off public platforms and handed to AI for handling.

02

Tailored Reply

AI captures what went wrong and replies with empathy — tied to service and team.

03

Coupon Generated

A win-back code or discount is issued for their next service or order.

04

Team Notified

Team alerted instantly with full context to follow up and fix the root cause.

AI-Powered

AI replies to every Google review

How It Works

New Google review posted

5★ or less

🤖

AI reads the review

content + star rating

🧠

Generates personalized reply

on-brand, contextual

Posted automatically

or sent for approval

Within minutes

not days

Fully Customizable Per Client

Custom Brand Voice

Set tone: professional, friendly, casual, luxury — AI writes in your client's style every time.

Language & Market

Configure replies in any language to match your client's customer base.

Smart Reply Rules

Different response templates for 5★, 4★, and 3★ or below — each handled appropriately.

Owner Approval Mode

Every reply sent for review before posting — full control, no surprises.

Business-Specific Info

AI references business name, services, team, location — never sounds generic.

Social Proof Automation

One review. Three platforms. Zero effort.

A single customer review auto-publishes to Instagram, Facebook & LinkedIn — each formatted for maximum engagement on that platform.

9:41
Codex Solutions

Codex Solutions

Sponsored

InstagramSTORY24h

Text reviews become a branded Story. Photo reviews turn into a video Story automatically.

9:41
Codex Solutions

Codex Solutions

Just now

Client review
FacebookPOSTPERMANENT

Stays on timeline permanently — not 24hr like Stories. Maximum visibility for social proof.

9:41
Codex Solutions

Codex Solutions

1st degree connection

Client review
LinkedInPOSTPERMANENT

Reaches B2B audience & builds professional credibility. Perfect for service-based businesses.

Fully branded, zero manual design work
Business Benefits

What your clients get from day one

More Google Reviews

Consistent review growth without manual effort or chasing customers.

Better Google Maps Ranking

Fresh reviews strengthen local SEO signals and map pack visibility.

Reputation Protection

Unhappy customers caught privately before negative reviews go public.

Auto Social Proof Content

Every 5★ review becomes a branded Instagram Story automatically.

Saves Hours Every Week

No manual follow-ups, no content creation, no chasing customers.

Higher Conversion Rate

Customers trust businesses with many recent, positive reviews.

Return on Investment

The value chain in action

Order Completed
WhatsApp Request
5★ Review on Google
Higher SEO Rank
Story Posted
New Customers Convert
0x

Average review growth in first 90 days

0%

Open rate on WhatsApp vs 22% email

0x

More trust from customers with 50+ reviews

0%

Automated — zero manual work

Who Is It For

Any business that serves customers

Local SMBs

Brick & mortar businesses

Dentists & Clinics
Auto Repair Shops
HVAC & Plumbing
Restaurants & Cafes
Salons & Barbershops
Gyms & Trainers
Real Estate Agents
Cleaning Services

eCommerce

Online stores & DTC brands

Shopify Stores
WooCommerce Stores
DTC Fashion Brands
Beauty & Skincare
Electronics Stores
Health & Wellness
Food & Beverage
Home Goods Stores

Ready to build your
reputation engine?

Every order → Google review → AI reply posted instantly
Every review → Instagram Story + Facebook Post + LinkedIn Post
Every post builds trust and brings new customers
Book a Free 15-Minute Demo

No commitment. We'll show you exactly how it works for your business.